Question 1

Is this real leather?

Accepted Answer

Yes. All Rêverie journals are made from 100% genuine cowhide leather. Natural variations, markings, and subtle changes over time are part of the beauty of real leather and make every piece unique.

Question 2

Does the leather change over time?

Accepted Answer

Yes. Genuine leather naturally develops character over time. Small changes in appearance, softness, and finish are completely normal and part of owning a leather product.

Question 3

What journal size fits my iPad Mini?

Accepted Answer

Our A5 journal is commonly used with the iPad Mini and is a popular choice for customers looking to carry both their notebook and tablet together. Please note that fit may vary depending on your case.

Question 4

What journal size fits my 10–11 inch iPad?

Accepted Answer

Our A4 journal is commonly used with tablets and iPads between 10 and 11 inches, including many standard iPad and iPad Air models. 13-inch iPads are not recommended and may not fit properly.

Question 5

Can I carry my laptop inside the A4 journal?

Accepted Answer

Some customers choose to carry laptops inside their A4 journal cover. However, our journals are designed for notebook inserts, planners, documents, and tablets. We cannot guarantee compatibility with any specific laptop model, size, or protective case.

Question 6

Do all colors come in every size?

Accepted Answer

Availability varies by collection and stock levels. Some colors and leathers may only be available in selected sizes.

Question 7

What is hardware?

Accepted Answer

Hardware is the metal rings on your journal. Choose a Gold or Silver finish, as shown in the picture.

Question 8

How many notebook inserts fit inside each journal?

Accepted Answer

Our journals are designed to hold multiple inserts: A6 — Up to 4 inserts A5 — Up to 6 inserts A4 — Up to 6 inserts The exact number may vary depending on insert thickness.

Question 9

What comes with my journal?

Accepted Answer

Every journal includes: 1 notebook insert 1 charm of your choice Additional charms, inserts, and accessories can be purchased separately.

Question 10

Do I need to buy notebook inserts from Rêverie?

Accepted Answer

Not at all. Our journals are compatible with standard A6, A5, and A4 notebook inserts. You can purchase refills from Rêverie or use your own compatible inserts if you prefer.

Question 11

Can I customize my journal?

Accepted Answer

Yes. You can personalize your journal with your choice of leather, hardware color, charms, cord color, embossing, and accessories.

Question 12

Can I add extra charms?

Accepted Answer

Yes. Every journal includes one complimentary charm, and additional charms can be purchased separately.

Question 13

Can I add my initials?

Accepted Answer

Yes. Initial embossing is available as an optional add-on on most of our leathers. Please note that embossing is not available on Ostrich leather, as the natural texture of the grain does not hold an impression cleanly.

Question 14

How long will it take to receive my order?

Accepted Answer

Local orders are prepared and dispatched within 1–3 working days. International orders are usually shipped within 1–3 days after your order is placed. Delivery time after dispatch depends on your location and chosen shipping method.

Question 15

Can I pre-order a sold out color?

Accepted Answer

Selected colors and collections may occasionally be available for pre-order. When pre-orders are open, you can expect your journal to be completed within approximately 4–6 weeks. Pre-order availability will always be announced on our website and social media channels.

Question 16

Do you ship internationally?

Accepted Answer

Yes. We ship both within Qatar and internationally. At checkout you can choose between DHL Express (2–5 business days) and Qatar Post EMS. Qatar Post EMS transit for most destinations is estimated at 7–10 days from dispatch. Greece, Indonesia, Morocco, the Netherlands, New Zealand and Nigeria remain at 7–10 working days from dispatch. Order preparation, customs processing and local delivery may extend the total delivery time. Qatar Post is a more affordable option for non-urgent deliveries. Shipping rates and the estimated transit time for your destination are displayed at checkout.

Question 17

What is your return policy?

Accepted Answer

All sales are final. We do not accept returns or exchanges. Each journal is handcrafted to order, so please review your selections carefully before placing your order. If you have any questions about sizing, leather, or customisation options, feel free to reach out to us before purchasing.

Question 18

What is the cancellation and return policy for international orders?

Accepted Answer

Because our journals are handcrafted to order, international orders cannot be cancelled once we started making your order. All international sales are final, and we do not accept returns or exchanges. Import duties, customs fees, and destination taxes are also non-refundable. If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photographs so we can review it.

Frequently Asked Questions

About Our Leather

Sizing & Fit

What's Included

Customisation

Orders & Delivery